Welcome to our FAQ page. If it’s answers your searching for, we’ve got ’em!
Well… as long as it’s to one of the following questions.
My item doesn’t fit… Can I return it for an exchange?
Absolutely my friend!
Just follow the steps outlined in our Shipping & Returns Policy to get the item back to our fulfilment centre and we’ll action that exchange for you.
Please note: Items can only be exchanged within 30 days of the original purchase date, as shown in your order confirmation email. In order to be eligible for exchange, items must be received in unworn condition with all original tags and packaging intact.
I no longer want my item, can I have a refund?
No problem. Just follow the steps outlined in our Shipping & Returns Policy to get the item back to our fulfilment centre and we’ll organize a refund for you, as long as we receive it within 30 days of your original purchase date (as shown in your order confirmation email).
In order to be eligible for a refund the returned item(s) must be received back at our warehouse in unworn condition with all original tags and packaging intact within 30 days of the original purchase date.
Please note: Refunds will be issued excluding the original shipping cost on your order and we do not offer free return postage or returns labels at this stage.
Can I track my order?
Yes, you can. Our fulfilment centre sends out automated order tracking emails when your order is dispatched. Please keep an eye on your junk/spam email folder for these. In each tracking email there is a clickable button which will take you direct to your order tracking page with the delivery courier.
Alternatively, head over to our tracking page, input your order number as shown in your order confirmation email (e.g. #12345) and hit the track button. For detailed order tracking with the courier, hit the “Track Local” button on the next screen shown.
There’s a problem with one of the items I ordered… Help!
We’re all human and unfortunately, sometimes mistakes happen when manufacturing large quantities of garments.
We try our best to catch any product issues during our quality control procedures, but from time-to-time, something might slip through the net. If you receive a product with a fault, or something that you don’t feel is up to scratch, just drop us a line and we’ll be more than happy to help.
To help speed up the process, please include clear photos of any product issues with your email. Sometimes, we may need to inspect a product issue in person before an exchange can be issued.
If our team are able to assess that your item is faulty from your email and photos, we’ll arrange for free postage back to our warehouse and dispatch your exchange ASAP.
We’ll always do our best to fix whatever the problem is as quickly as possible, but please remember that our customer service & fulfilment teams are people too and we have not sent you a faulty product intentionally.
Friendly emails will always get a better response. Kindness costs nothing my friends.
I’ve pre-ordered an item, when will it arrive?
Awesome! Thanks for pre-ordering. You’ll find the estimated arrival date in the individual product listing of your pre-ordered product.
We’ll also regularly send out update emails to all pre-order customers. Please keep an eye on your spam/junk mail folder, because sometimes our update emails are sorted into there.
Please note: Any other items ordered with a pre-order item will be dispatched when the pre-ordered item arrives in stock. If you want us to ship your other items out earlier, just let us know and we can arrange the shipping for you (there will be an additional shipping charge).
The product I’m looking for is out of stock. Will you be getting more in?
A lot of our products come in limited quantities, but we do try to restock them regularly.
However, some colours listed on the site might be from past seasons and are not likely to be restocked in the near future.
Interested in something in particular?
Email us or drop us a line on social and we’ll let you know about the restock plans or help you track one down with one of our retailers.
Do you do custom merchandise?
Yes we do! Drop us an email to enquire about custom printed items.
Please note: Minimum order quantities apply depending on the product and start from 20+ items.
Is there an ambassador program / do you do sponsorships?
Yes indeedy! Check out THE BROGRAM – our exclusive ambassador purchase program.
Team riders are recruited directly by our in-house team.
If you want to be considered, fill out THE BROGRAM application first and we’ll get back to you from there.
Do you ship internationally?
Yes we do! We can ship to most countries, just select one of our international shipping options at checkout.
If you need a faster international service, please drop us a line for express shipping enquiries.
COVID-19 UPDATE: Please note that due to the global COVID-19 situation our international shipments are taking longer than usual and surcharges have been applied by all of our carriers. We are trying to absorb this where possible, but unfortunately we have had to temporarily increase our shipping costs. Exact transit times also cannot be guaranteed at this point in time due to limited international flight availability.
What payment methods do you accept?
Currently we accept payment via three main payment providers: Stripe, PayPal and Klarna (coming soon).
You can pay using most major credit & debit cards, Apple Pay, Google Pay, PayPal, Klarna also offers a couple of different payment options. See below for the FAQ pages:
Pay in 3
Our store currently accepts payments in GBP and EUR, but we may add some other currency options in the near future.