Terms & Conditions
Please read the following terms and conditions carefully. By using brocerystore.com and purchasing products with us you are agreeing to the following terms:
Prices & General Shopping
We accept MasterCard, Visa, American Express, PayPal, Apple Pay, Google Pay and most other major credit and debit cards. Billing will appear on your statement as "BROCLOTHING".
Goods will only be dispatched once payment has cleared.
Our prices exclude delivery. Delivery pricing is dependent on delivery method, country destination and weight.
VAT is included in the price (unless otherwise stated) and will be charged at your countries standard VAT rate and is subject to change without notice.
bro! clothing ltd is VAT registered in the United Kingdom (VAT No. GB 196 4434 76).
Returns & Exchanges
If for some reason you are not happy with your product you can return it to us for an exchange or refund.
In order to qualify for an exchange, you must request your exchange within 30 days of the original purchase date as shown in your order confirmation email, any item(s) returned for exchange must be in unworn condition, with all original packaging and tags intact.
In order to qualify for a refund, you must request your refund within 14 days of the original purchase date, as shown in your order confirmation email, any item(s) returned for refund must be in unworn condition, with all original packaging and tags intact.
See our Shipping & Returns Policy for full details of how to return your item.
Please allow 3-5 working days from receipt of your item at our warehouse for your return or exchange to be processed.
Refunds will be made direct to the credit or debit card/PayPal account originally used to place the order. Please note, refunds can take an additional 3-5 working days depending on the payment provider (but it is often quicker).
Please be aware that you are responsible for any and all returned items until it has reached us.
We recommend using a secure delivery method which requires tracking or a signature upon receipt. We suggest 'Royal Mail 2nd Class Signed For’ as the most cost effective option.
Unfortunately at this stage, we do not offer free returns and you will not be refunded for the return P&P of your item.
Please be aware that you are responsible for the returned item until it has reached us. This does not affect your statutory rights.
We reserve the right to refuse any returns that do not meet our returns criteria (for example worn items or items returned without original packaging or tags).
If a returned item cannot be accepted by us, we will contact you to arrange the shipping back to your address, we cannot issue refunds for items which are refused due to a breach of our return’s terms.
Any refused returns items that cannot be accepted to your address will be disposed of by us after 30 days of storage.
If you return the wrong item to us, we will endeavour to locate the parcel and return it, however on some occasions this is not possible.
Please note we cannot accept liability for any returns deliveries that were not intended for bro! clothing ltd. and we will not be able to compensate for the loss of these items.
Any items incorrectly delivered to us that cannot be returned will be disposed of after 30 days storage.
Product Issues
We’re all human and unfortunately, sometimes mistakes happen when manufacturing large quantities of garments.
We try our best to catch any product issues during our quality control procedures, but from time-to-time, something might slip through the net. If you receive a product with a fault, or something that you don’t feel is up to scratch, just drop us a line and we’ll be more than happy to help.
To help speed up the process, please include clear photos of any product issues with your email. Sometimes, we may need to inspect a product issue in person before an exchange can be issued.
If our team are able to assess that your item is faulty from your email and photos, we’ll arrange for free postage back to our warehouse and dispatch your replacement ASAP and free of charge.
We’ll always do our best to fix whatever the problem is as quickly as possible, but please remember that our customer service & fulfilment teams are people too and we have not sent you a faulty product intentionally.
Friendly emails will always get a better response. Kindness costs nothing my friends.
Cancellations
If for some reason you need to cancel an order, please email us as soon as possible after placing your order.
Unfortunately, we cannot always guarantee cancellation before an order is dispatched, but for the best chance, make sure you email us on the some day that your order is placed and ideally before 1pm GMT.
Please add the term 'Order Cancellation' and your order number (e.g. #12345) in the subject line of your email to us, and ensure that all order details, including order number, are included within the message.
Once an item has been dispatched, we are unfortunately unable to cancel the order and it will need to be returned to us.
If we have not been able to cancel your order, we would recommend refusing the item when delivery is attempted or returning the item to us once delivered.
We reserve the right to cancel any orders without notice which are subject to pricing errors, stock issues or quality control issues.
Delivery & Order Email Communications
You will normally receive several emails from us during the order process.
The first email that you will receive is your ‘Order Processing’ email. This is confirmation that we have received your order and it has been passed to our fulfilment centre for picking. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. We try to make sure our stock levels are always up to date, but unfortunately, sometimes errors do occur in our inventory. We cannot be liable or responsible for any loss occurring because the items that your ordered are not in stock. We will contact you as soon as possible if this is the case.
The second email you will receive is your ‘Order Complete’ email and means that your item(s) are in stock and your order has been processed, picked, and is heading to the courier for delivery to you.
The third email that you will receive is an automated email message from our fulfilment centre with your order tracking number.
Please make sure that you check your spam and junk mail folders for these email notifications, as often they will be automatically filtered into here.
We will make every effort to deliver your order within the estimated delivery times as stated on our site (please note all timeframes are stated in working days - which do not include Saturdays, Sundays or national holidays).
Please note that delivery times are estimated with each carrier and cannot be 100% guaranteed.
If your order has not been delivered within the estimated timeframe shown, please feel free to contact us by email and we will try to resolve the issue as soon as possible.
We will not be liable for any loss caused to you by late delivery over the estimated provided.
Non Delivery
It is the buyer's responsibility to notify us if the goods have not been received within 21 days (UK) & 35 Days (International) of the estimated delivery date or purchase date as shown on your order confirmation email.
If no notification is made within this time period the buyer shall be deemed to have received the goods.
International Sales / Import Duty & Tax
For orders shipped outside of the European Union there may be additional taxes, fees or other charges that you may be liable to pay when your order arrives in your local country.
International orders are shipped by us according to the Incoterm Delivered Duty Unpaid (DDU) - that means that we do not collect any VAT, duties or other taxes on orders sent outside the EU and we cannot predict what your exact charges will be.
Please check with your local customs office before placing your order with us. Import charges, duties and taxes vary from country to country and completely are beyond our control.
It is your responsibility to pay any import duty, tax or other charges that are levied on your order by your local customs authority.
If local import and custom charges are refused or not paid by you, then the item could be returned to us or worse, destroyed.
If your item is returned to us due to non-payment of customs fees, we will not be able to refund any original postage costs paid, and can only refund for the returned products minus any additional costs incurred in returning them to us.
If your order is not returned to us, we will not be able to refund you for your order.
Discount / Promotional Codes
From time-to-time, we offer discount / promo codes which are valid for certain percentage price reductions or free shipping promotions.
To redeem a discount code, you can enter it into the coupon code box on the cart or checkout pages.
These codes are subject to an individual fair use policy and cannot be stacked or used in conjunction with one-another, unless explicitly stated by bro! clothing ltd.
We reserve the right to cancel any orders that are found to be ‘coupon stacking’ or using an unauthorised coupon.
We also reserve the right to withdraw or cancel discount and promotional codes at any time.
Copyright
The content of the Website is protected by copyright , trade marks, and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, product names, goodwill, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to bro! clothing ltd., moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world).
Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from bro! clothing ltd.
The terms ‘bro!’, ‘bro! clothing’, ‘Chill n’Shred’, 'Chill n'Shred Hoodie' ‘ShredShell’, ' ShredShell Hoodie' ‘PartyPouch’, 'Party Pouch' are all trademarks of bro! clothing ltd. and may not be used or reproduced elsewhere.
Security & Privacy Of Information
bro! clothing ltd. is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. No information collected by us on this site will be shared, sold, or passed on except as expressly stated in our Privacy Policy and consented to by you.
Any personal information provided to bro! clothing and brocerystore.com is controlled by bro! clothing ltd, registered office address:
bro! clothing, ℅ Fairway Accountancy, 1 Minsterley Avenue, Shepperton, Surrey, TW17 8QS.
We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of ordering. This data is referred to in this policy as 'personal information'.
When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number (via our payment providers - encrypted) and the card's expiry date (via our payment providers - encrypted). This allows us to process and fulfil your order(s) and to notify you about the status of your order(s).
We will also collect non-transactional data should you enter a competition, take part in a survey, request an e-newsletter or contact bro! clothing via email.
We employ other companies and individuals to perform functions on our behalf, (i.e. when fulfilling orders), processing credit card payments, and providing customer service. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.
Cookies
We use cookies on the website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.
By using our website, you agree to the use of cookies and other technologies as set out on here. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly.
A cookie is a small file and holds a certain amount of data, which the website can send to your browser. It may then be stored on your computer's hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly. It's important to clarify that cookies do not collect any personal data stored on your hard drive or computer.
You can find out all about cookies from this website AllAboutCookies.org.
Our website uses both persistent and session cookies:
Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you "manually" delete them.
Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.
We have also developed relationships with carefully selected and monitored partners, to assist in the delivery of a high quality website. Some of these partners may also set cookies during your visit to support customisation of adverts that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.
While these cookies do not store any personal details relating to you or your credit cards, please note we do not have access or control over the cookies and similar technologies that our partners use.
To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube or Facebook. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. bro! clothing ltd. has no control or liability over these cookies set, so you should check the relevant third party's cookie policy for more information.
Should you choose to disable, reject or block our cookies, some parts of our website will not function fully, or in some cases, our website will not be accessible at all. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as enabling us to store items in your shopping basket between visits. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. It is not possible to make a purchase unless you have cookies turned on and we recommend that you leave them turned on.
For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit AllAboutCookies.org
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Disabling cookies may result in loss of functionality of the website.
This website stores information about your account, your orders, and products which interest you. It is used to manage your account and process your orders.
Personal data may be used to send triggered emails, such as cart abandonment and purchase confirmation emails. And to personalise marketing, for example, to suggest products related to your previous purchases.
It may also be used to send you special offers and product news by email.
Policy Changes
If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by bro! clothing ltd will be posted here and will take effect immediately. bro! clothing ltd. reserve the right to amend the terms and conditions without notice.
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Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay Later 30
Pay in 3 instalments
Pay Now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.