FAQs

Welcome to our FAQ page. If it's answers your searching for, we've got 'em!

What's the difference between a Chill n'Shred and Park Edition hoodie?

The main difference between the chill n'shred hoodie and the park edition hoodie is in the hood style.

Our chill n'shred hoodies have a high collar hood, which doubles as a built in neckwarmer and fits over a helmet. The park edition hoodies feature a more traditional low collar hood.

The park edition also features a more traditional "hoodie shape" with a zipped kangaroo pocket and rib at the bottom of the garment, while the chill n'shred hoodie features a drawstring hem closure at the bottom and hidden side zip pockets. 

Both hoodies are made of the same thick & cozy fabric, have a unisex gently oversized fit and feature an hidden zipped media pockets inside the main pocket and a zipped lift pass pocket on the sleeve.

Where can I find size guides for your products, bro?

Check out our Size Guide Page!

You should also find our size guides as the final images in the product gallery section of each individual product listing.

My item doesn't fit... Can I return it for an exchange?

Absolutely my friend!

Just follow the steps outlined in our Shipping & Returns Policy to get the item back to our fulfilment centre and we'll action that exchange for you.

Please note: Items can only be exchanged within 30 days of the original purchase date, as shown in your order confirmation email. In order to be eligible for exchange, items must be received in unworn condition with all original tags and packaging intact.

I no longer want my item, can I have a refund?

No problem. Just follow the steps outlined in our Shipping & Returns Policy to get the item back to our fulfilment centre and we'll organize a refund for you, as long as we receive it within 30 days of your original purchase date (as shown in your order confirmation email).

In order to be eligible for a refund the returned item(s) must be received back at our warehouse in unworn condition with all original tags and packaging intact within 30 days of the original purchase date.

Please note: Refunds will be issued excluding the original shipping cost on your order and we do not offer free return postage or returns labels at this stage.

Can I track my order?

For sure! You should received an automated tracking email from our website and sometimes also our fulfilment centre once your order has been dispatched.

Please keep an eye on your junk/spam email folder for these. In each tracking email there is a clickable button which will take you direct to your order tracking page with the delivery courier. 

There's a problem with one of the items I ordered... Help!

We're all human and unfortunately, sometimes mistakes happen when manufacturing large quantities of garments.

We try our best to catch any product issues during our quality control procedures, but from time-to-time, something might slip through the net. If you receive a product with a fault, or something that you don't feel is up to scratch, just drop us a line and we'll be more than happy to help.

To help speed up the process, please include clear photos of any product issues with your email. Sometimes, we may need to inspect a product issue in person before an exchange can be issued.

If our team are able to assess that your item is faulty from your email and photos, we'll arrange for free postage back to our warehouse and dispatch your exchange ASAP.

Please note: product issues must be reported within 1 month of the original purchase date to be eligible for direct exchange. 

Repair policy: If an issue appears with your garment (e.g. a stitching fault) within 3 months of the original purchase date, let us know, and we'll arrange a free of charge repair for you.

We'll always do our best to fix whatever the problem is as quickly as possible, but please remember that our customer service & fulfilment teams are people too and we have not sent you a faulty product intentionally.

I've pre-ordered an item, when will it arrive?

Awesome! Thanks for pre-ordering. You'll find the estimated arrival date in the individual product listing of your pre-ordered product. 

We'll also regularly send out update emails to all pre-order customers. Please keep an eye on your spam/junk mail folder, because sometimes our update emails are sorted into there.

Please note: Any other items ordered with a pre-order item will be dispatched when the pre-ordered item arrives in stock. If you want us to ship your other items out earlier, just let us know and we can arrange the shipping for you (there will be an additional shipping charge).

The product I'm looking for is out of stock. Will you be getting more in?

A lot of our products come in limited quantities, but we do try to restock them regularly.

However, some colours listed on the site might be from past seasons and are not likely to be restocked in the near future.

Interested in something in particular?

Email us or drop us a line on social and we'll let you know about the restock plans or help you track one down with one of our retailers.

Do you do custom merchandise?

Yes we do! Drop us an email to enquire about custom orders.

Please note: Minimum order quantities may apply depending on the product.

Do you ship internationally?

Yes we do! We can ship to most countries, just select one of our international shipping options at checkout. 

If you need a faster international service, please drop us a line for express shipping enquiries.

What payment methods do you accept?

Currently we accept payment via two payment providers: Shopify Payments (Stripe) and PayPal.

You can pay using most major credit & debit cards, Apple Pay, Google Pay, and PayPal.